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Support FAQ    Home

The Reading Comprehension passage doesn't show completely or correctly.  What could be wrong?

Norton Antivirus Incompatibility With Microsoft
Norton Antivirus Version 7 sets a default to not allow Microsoft Scripts from running.  This is a real problem for the thousands of companies that use Microsoft Scripts and other standard Windows programming functions.  You can resolve this problem by turning off Norton Antivirus' Script Blocking Feature. Then complain to Symantec at
 http://service1.symantec.com/DISCUSS/SUPPORT/feedback2.nsf/product+feedback
Tell them to not set Script Blocking as a default option!

To disable Norton Antivirus Script Blocking:
    1. Start Norton Antivirus from your START menu.
    2. On the main Norton Antivirus window, click on Options.
    3. On the left, under System options, click Script Blocking.**
    4. On the right, uncheck the check box "Enable Script Blocking"
    5. Exit Norton Antivirus.
    6. You may need to reinstall TopScore Pro. Note: This will erase your tests.

**IF YOU DO NOT HAVE THE THE SCRIPT BLOCKING FEATURE listed:

1) You must use the Live Update option to update Norton Antivirus to the latest version.  Note: After using the Live Update option, disable the Script Blocking feature as outlined above.  YOU MUST UNINSTALL AND REINSTALL TopScore Pro software if you have had to update Norton Antivirus to include Script Blocking.

OR

2) You have a CORPORATE EDITION of Norton Antivirus OR HAD an earlier version of Norton Antivirus installed at ONE POINT in the past.  Norton Antivirus Corporate Edition DOES NOT correctly uninstall and leaves Script Blocking Registry Settings still active in your Windows Registry.  You MUST contact Symantec Help Desk to remove these Registry Settings or check Symantec Support Web page to get instructions on how to remove these registry settings.

This is NOT an issue with TopScore Pro software and we are not affiliated with Symantec Corporation and are not responsible for Norton Antivirus' problems with standard Windows software.  Using Antivirus software comes with some risks and problems.  We only try and help you when we can.