Support FAQ Home
I get through the install
program completely, but when I start TopScore Pro, nothing happens or I
receive an error starting the program.
What could be wrong?
One likely problem is that you do not have
enough free hard disk space. Clean up your hard disk and allow some
extra space, say about 100MB free. Then reinstall the program.
If you have verified your hard disk space, check
to see if you are running Norton Antivirus Version 7. If you are, you
should follow the instructions below closely.
Norton Antivirus Incompatibility With
Microsoft
Norton Antivirus Version 7 sets a default to not allow Microsoft Scripts
from running. This is a real problem for the thousands of companies that
use Microsoft Scripts and other standard Windows programming functions. You can
resolve this problem by turning off Norton Antivirus' Script Blocking Feature.
Then complain to Symantec at
http://service1.symantec.com/DISCUSS/SUPPORT/feedback2.nsf/product+feedback
Tell them to not set Script Blocking as a default option!
To disable Norton Antivirus Script Blocking:
1. Start Norton Antivirus from your START menu.
2. On the main Norton Antivirus window, click on Options.
3. On the left, under System options, click Script
Blocking.**
4. On the right, uncheck the check box "Enable Script
Blocking"
5. Exit Norton Antivirus.
**IF YOU DO NOT HAVE THE THE SCRIPT BLOCKING
FEATURE listed, you must use the Live Update option to update Norton Antivirus
to the latest version. Note: After using the Live Update option, disable
the Script Blocking feature as outlined above. YOU MUST UNINSTALL AND
REINSTALL TopScore Pro software if you have had to update Norton Antivirus to
include Script Blocking.
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